2020 November Update: Due to the current situation regarding the global pandemic, we regret that we are not able to accept returns on earring items at this time. As always, all sale items and sample sale items are always final sales and not eligible for returns. This policy is outlined on the sale section webpage as well.
Please note that returns will take longer to process than normal due to Covid 19 quarantine and sanitization protocols. The safety of our staff and customers is our top priority so we thank you in advance for your patience.
We want you to be completely satisfied with your Presh purchase and we are confident that you will be. If you are unhappy with your full valued purchase (other than earrings which are not eligible for return at this time), Presh offers a 14-day return policy from delivery of purchase. You may return your item for a full refund of the purchase price. All returns must meet the following conditions;
- You must ship your return to Preshshop.com within 14 days of receipt of delivery.
- Presh Inc. is responsible for return shipping transportation costs only if it is a result of our error, i.e. you received the wrong item or item was shipped defective
- You must ship your return via a trackable shipping method that provides a tracking number (USPS Priority Mail or insured Parcel Post)
- Your returned item must be in its unused, original condition to be qualified for a refund
- You must include either the original packing slip or order confirmation in the box
To return or exchange an item, please contact us at email@example.com to acquire the address of where to send your return.
We strive to process your refund as soon as possible, however as of March 2020 we have to allow extra time for sanitization protocols due to Covid 19. We also know that the post office is experiencing unprecedented delays in some situations. We are a small team, so we appreciate your patience in regards to our shipping and return times in light of current events.
Presh strives to create the highest quality jewelry possible at affordable price points. All Presh jewelry products are covered by a 90 day warranty covering manufacturing defects. Stretching of Presh chains, cords and bracelets is not considered a manufacturing defect. Oxidation, tarnishing and color changes that naturally occur in metals are not considered manufacturing defects. Do not expose your Presh products to harsh chemicals, environments or water. This includes body products, shampoos and lotions. Exposure to harsh chemicals, environments and water can alter the appearance and function of your Presh product. General wear and tear, misuse and tarnishing are not covered under the warranty.
ORDERS NOT FULFILLED
Occasionally, we may have just sold an item which you ordered, and have not had time to take it off of our site. If this rare situation should occur, we will issue a full refund as soon as possible or contact you in order to assist you in finding another item if you choose. Additionally, we reserve the right to not fulfill any order of an item listed in error.