March 2020 update: Please note that our normal return policy is outlined below, but due to the current state of affairs we may or may not be able to accommodate a return if situations beyond our control do not allow it. We will do our best, as always, but please email us at email@example.com for the most up to date information before returning any item. At time of writing, we are still shipping within our normal fast time frame, and everything else is business as usual but because we are in a very fluid situation things can change at any moment. We thank you for your understanding.
We want you to be completely satisfied with your Presh purchase and we are confident that you will be. If you are unhappy with your full valued purchase for any reason, Presh offers a 14-day return policy from delivery of purchase. You may return your item for a full refund of the purchase price. All returns must meet the following conditions;
- You must ship your return to Preshshop.com within 14 days of receipt of delivery.
- Presh Inc. is responsible for return shipping transportation costs only if it is a result of our error, i.e. you received the wrong item or item was shipped defective
- You must ship your return via a trackable shipping method that provides a tracking number (USPS Priority Mail or insured Parcel Post)
- Your returned item must be in its unused, original condition to be qualified for a refund
- You must include either the original packing slip or order confirmation in the box
To return or exchange an item, please contact us at firstname.lastname@example.org to acquire the address of where to send your return.
We strive to process your refund as soon as possible however transit times vary and depending on the carrier that you used to ship your return, it may take up to 30 days for us to receive the package and be able to process your refund. In most cases it will not take the full 30 days as we do process them as fast as we are able. We are a small team and we attend many seasonal trade shows so we appreciate your patience in regards to our shipping and return times.
Presh strives to create the highest quality jewelry possible at affordable price points. All Presh jewelry products are covered by a 90 day warranty covering manufacturing defects. Stretching of Presh chains, cords and bracelets is not considered a manufacturing defect. Oxidation, tarnishing and color changes that naturally occur in metals are not considered manufacturing defects. Do not expose your Presh products to harsh chemicals, environments or water. This includes body products, shampoos and lotions. Exposure to harsh chemicals, environments and water can alter the appearance and function of your Presh product. General wear and tear, misuse and tarnishing are not covered under the warranty.
ORDERS NOT FULFILLED
Occasionally, we may have just sold an item which you ordered, and have not had time to take it off of our site. If this rare situation should occur, we will issue a full refund as soon as possible or contact you in order to assist you in finding another item if you choose. Additionally, we reserve the right to not fulfill any order of an item listed in error.